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Customer Experience Representative

Ticket Alternative, one of Inc Magazine's Fastest Growing Private Companies, is a young, entrepreneurial company, leading a change in the ticketing industry today. We are a talented, fun-loving group people that are passionate about raising the level of service in our industry, while significantly lowering fees charged to the customer and building strong, mutually beneficial partnerships with our clients. 

Our mission? To serve those who love and create live events!

Ticket Alternative currently has several open positions for Customer Experience Representatives in our call center located in Midtown.  This position is the front-line of everything we do here at Ticket Alternative and Freshtix.  Your ability to listen, be empathetic and problem solve is essential in your daily work.  Our call center is a fast-paced environment.  You will need to be able to switch gears quickly while maintaining infectious enthusiasm in order to deliver happiness with each and every call.  


Not only do you bring your A game in our call center, but you are often working on site at events giving that great customer service to event goers. Whether you are on the phone or scanning tickets, you are the face of Ticket Alternative and on the front lines of the customer service we are known for.  There is room to grow within the call center and the company, so come find an opportunity to shine!

Part-time Schedule:

We are open 7 days a week, Monday through Saturday 9a-9p and Sunday 12p-8p.  Our ideal candidate will have a variety of availability including but not limited to nights and weekends.  Our shifts for part-time staff are typically 9a-3p OR 3p-9p Monday through Saturday, then Sunday, 12p-8p.  

Our training program is conducted weekdays between the hours of 9a-6p.  Each session lasts 4 hours and occurs over the course of 2 weeks.  


  • Answer incoming calls
  • Assist customers with the ticket purchasing process
  • Provide technical support
  • Provide suggestions, recommendations, and advice to customers and clients
  • Make outbound calls informing customers of event changes or cancellations
  • Answer general questions about our events
  • Work on site at events scanning tickets, selling tickets and performing other customer service related tasks 
  • Maintain both customer and ticket purchase information in our database
  • Additional daily duties include printing, fulfilling and mailing of tickets and other tasks related to customer service
  • Assist the sales team with web research
  • Update customer and client information in our CRM tool


  • Genuinely interested in helping others
  • A true love of live events. You must enjoy attending events!
  • An active Ticket Alternative or Freshtix user
  • Ability to learn new things quickly
  • Phenomenal troubleshooting and problem-solving skills
  • Tech-savvy
  • Comfortable with using the internet and assisting others in that environment 
  • Strong communicator, both written and oral 
  • Previous call center experience is beneficial but full training will be given
  • Previous ticketing experience is a plus as well

The Juice:

  • In this role, part-time pay starts at $10.50 and can go up to $15.00 per hour
  • Opportunity for advancement in responsibility and pay
  • Company sponsored nights out and other social events
  • Access to loads of fun events and concerts
  • Gain valuable ticketing and box office experience
  • Opportunities to work on-site and learn the event business

The Fun Stuff:

We work hard but we like to have fun doing it. If you worked here you might already...

  • be a master at life-size Jenga
  • have learned how to make a proper cappuccino from a Starbucks barista
  • have befriended some baby farm animals that came to visit you while you worked
  • had nights out to comedy clubs and restaurants
  • learned another skill like a foreign language
  • love Boxing Day (p.s. it's an English thing)
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